Frequently Asked Questions

Q: Can you tell me how much my doll is worth?

A: Yes! We have a certified appraiser who can appraise your dolls or vintage/antique toys. We have to see items in-person to perform a legal appraisal. There is a fee for appraisals but we can advice you on whether an appraisal is worth it without any charge. Please call our store within business hours Mon-Fri to set up an appointment. Learn more here.

Q: Do you buy dolls?

A: Yes, we buy dolls and toys. Especially things our collectors are on the hunt for. Please email us pictures of what you are offering so we can tell if we are currently interested.

Learn more here.

Q: Can you search for an item I want to purchase?

A: If you are looking for an item we do not have in stock, we will search for it on your behalf! Next time you're in our store ask to be added to our want list. You can opt in for specific find calls or similar items as well. We will then call you as soon as we get what you're looking for.

Tip: To keep up with the latest news on our merchandise, follow us on Facebook to see our latest updates!

Q: What kind of dolls can you repair? Can you repair Bears?

A: We can repair just about anything cosmetic on modern, vintage and antique toys. This includes:

Composition dolls
Porcelain & China dolls
Ceramic/ Bisque dolls
Cloth dolls
Plastic & Rubber dolls
Stuffed animals of any size
Figurines
Much much more!

Please look through our doll hospital section to learn more or don't hesitate to bring anything in for a free consultation. Our doll hospital is open Monday - Friday 10am-3pm.

Q: Can you repair the electrical/mechanical components?

A: Unfortunately, our expertise doesn't extend into the mechanical or electrical components of dolls or collectibles. We are only able to replace some models of cry boxes or music boxes in dolls and even those are limited due to he rarity of those parts. We are not able to make things light up or move again. That means that walking dolls for example, may need to be set and won't be able to walk ever again.

Q: How long do repairs take?

A: Listen carefully to the information we give you when we admit your doll to the hospital. Our repair times vary depending on the type of repair and the time of year. Rush services come with an additional charge. Please let us know if the repair is for a child that can't live without their favorite toy. We have an expedited child line, but wait time still varies depending on how many people are infront of you.

Q: What is your return policy?

A: We do not accept returns. We assure that you get exactly what you need so that returns are not necessary. Thank you for your understanding!